FAQ

What’s the most sustainable choice for jewellery material?

18K gold is our top pick for sustainability—it’s durable and will last a lifetime, making it a true investment. Silver is also a good option. If you love gold, but want a more affordable piece, gold-plated jewellery is a great alternative. Our gold-plated pieces have a thick gold layer on top of their silver core for durability. If it eventually fades, we’ll gladly restore it for you.

Why do we prefer lab-grown diamonds?
Lab-grown diamonds are identical in quality to natural diamonds, graded by the same standards (cut, color, clarity, carat). They’re 100% conflict-free and fairly produced. Plus, they’re more affordable due to a faster creation process.

Can I request a natural diamond?
Yes, absolutely. We’re here to create your dream piece, whether you have a diamond you want to reuse or want us to source a certified conflict-free natural diamond. Just contact us, and we’ll discuss the possibilities.

What are recycled precious metals?
We use recycled silver and gold, meaning the metals in your jewellery are already in circulation. This minimizes the environmental impact by avoiding new mining.

How far in advance should we book for wedding or engagement rings?
The sooner, the better! This allows time to design and perfect your rings. After our initial appointment and your approval, crafting takes around 8-12 weeks depending on the design. For questions about timing, email us at lynn@orjewels.com.

How do I find my ring size?
Order a Ring Sizer: Choose “ring sizer” when ordering, and we’ll send you one to measure accurately. Once you have your size, we’ll start crafting.

Measure an Existing Ring: Measure the inside diameter of a ring you own and refer to our chart below or via a ringsize app. Note: this option can be less accurate.

Circumference (mm) Diameter (mm) Ring Size
46 14.6 46
48 15.3 48
50 16 50
52 16.5 52
54 17.2 54
56 17.8 56
58 18.4 58
60 19.1 60
62 19.7 62
64 20.4 64
65 20.7 65

How long does it take for in-stock jewelry to arrive?

In-stock jewelry that doesn’t require resizing will reach you within 1 week in Belgium and the Netherlands, and within 2 weeks internationally.
Need resizing or a custom piece? Allow up to 4 weeks for delivery.
Check the product page to see if your piece is in stock or made to order—this is always mentioned in the description.